Delete in the game
Open Settings → Privacy & data → Delete Account. Review the effects on your data and purchases, then choose Confirm Deletion. Connect to the internet and verify the correct store account when prompted.
Wait for confirmation. If connectivity is lost or the game closes, return here and choose Check Status; you can retry the same request. Progress and gameplay coins on this device are deleted. Data stored only on other devices needs to be deleted on those devices.
1. Prepare a request outside the app
You can contact us in a browser even after uninstalling the game. This composer only prepares an email; it does not send, sign in or delete anything. If no email app is available, copy the text and send it using webmail.
Recipient: Timeforwork789@icloud.com. This button does not send or delete data. You must press Send in your email app.
2. Verify the correct owner
Support responds by email and checks ownership using appropriate minimum information. This can involve matching the platform, a relevant transaction reference or existing support-case information; a self-declared order ID or email address alone does not authorize deletion.
We do not request store passwords, OTPs, full card numbers, secret receipts/tokens in URLs or unnecessary identity documents. Reinstalling the game is not required to initiate a request.
3. Deletion scope and entitlement protection
| Category | Handling |
|---|---|
| Account and associated data | Account deletion covers the Jomi account and related personal data, not merely freezing it. We verify ownership and notify you when deletion is complete. |
| Progress and on-device data | In-game deletion removes progress, gameplay coins and settings on that device. Uninstalling does not guarantee removal of server or OS-protected data. |
| Coins, levels, Membership, unused revive | Receiving a deletion request does not automatically cancel unused commercial coins or paid revives. After ownership verification, we explain and handle outstanding entitlements separately under store rules and consumer rights. Outstanding entitlements do not justify keeping the entire account active or delaying deletion indefinitely. |
| Minimum retained records | Only records justified for security/fraud prevention, reconciliation, disputes or legal obligations are retained. We explain which records remain and their retention periods or criteria. |
4. Restore after deletion
In the Shop, choose Restore Purchases and verify the correct store account again. Only valid entitlements are restored; an unused paid revive remains bound to its original run and device.
Restore does not recover a deleted profile or gameplay progress, or regrant spent coins, used revives or previously received commercial rewards. A deletion request does not automatically issue a refund or cancel renewal.
5. Timing and confirmation
Respond and handle the request within 30 days of receipt; extend only as permitted by law, explaining why. Initial response target: 3 business days.
You receive confirmation when deletion is complete, with an explanation of any required retained records. Deleted data expires from backups within 30 days and is not used to restore deleted profiles. Support correspondence is deleted/anonymized 12 months after case closure, subject to lawful exceptions.
6. Subscriptions and store accounts
Deleting Jomi data does not delete your Apple/Google account, cancel renewal or automatically refund a purchase. Check subscriptions directly with your store.
You may ask for clarification or adjust the request before deletion is executed. An active subscription must not be used to delay deletion requests indefinitely.
Manage Apple subscriptions Manage Google Play subscriptions Data retention details
