Send a support request
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Helpful details
- Jomi Adventure, your game version, device model and iOS/Android version.
- The level, steps before the issue, exact error message and time with time zone.
- For purchases: product, store and an order reference if needed for reconciliation. Hide payment details and unrelated transactions.
- Screenshots or videos are optional. Hide personal email addresses, notifications and other people’s data before sending.
Before contacting us
Slow loading or the wallet is not syncing?
Check your connection, wait for a transaction under verification to finish, then open the Shop to sync. Do not buy again or delete the game while the outcome is unclear.
Payment completed but an entitlement is missing?
Connect using the store account that purchased, then try Restore Purchases. If it is still missing, send the product and error details, never your password.
No email application?
Copy the email address and message template above, then paste them into webmail or your preferred email app.
Privacy requests
Use Account & data for access, correction or deletion requests. A general support email does not automatically delete your account, cancel a subscription or issue a refund.
Account & data Purchase & subscription support